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Humana Group Medicare Custom ConnectTM makes healthcare simple

What’s Custom ConnectTM?

  • Award-winning customer service
  • Unique concierge model
  • End-to-end service
  • First-call resolution

Why Custom ConnectTM is different

  • Reps make outbound calls to resolve issues
  • Support clients at each stage of the journey
  • Strive to anticipate client questions
  • Focus on each client’s unique needs

Our priorities are clear

  • Call resolution over call volume

  • Happy clients over average handle time

  • Single point of contact over call transfers

  • Proactive guidance over calling back for answers

Custom ConnectTM pillars

  • We make healthcare simple for customers
  • We get to know each client and their needs
  • We make doing business easy

An experienced team

Our team’s average tenure*:

Leadership & Directors:

23 years

Senior Account Executives:

17 years

Account Executives:

11 years

*Average years of Group Medicare experience

Building long-term partnerships

610,000+

Humana Group members*

97%

member-retention rate*

8 years

average contract length*

*in 2024

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Don’t take our word for it

Here’s what customers are saying:

“Amazing account management and customer service! I’ve been in the industry 20 years working with several insurers. Humana’s level of customer care is beyond anyone else.”

“Excellent customer service! I brag on Humana Group MA’s Concierge team as I’ve always had good experiences in the 13+ years of working with Humana Group MA folks.”

“I like the ease of getting support when I need it and the confidence that I can send retirees to ask Humana questions that will get answered accurately.”

To learn more, visit Humana Group Medicare
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