Humana prioritizes a seamless onboarding process for Group Medicare members, recognizing that robust onboarding is essential to maintaining member trust and satisfaction.
Onboarding essentials
Humana provides the following to assist new members:
- A welcome call to answer initial questions.
- An enrollment packet outlining plan details and a summary of benefits.
- A preauthorization and notification list regarding services or procedures that require prior authorization.
Innovative digital tools
Members have access to various digital resources:
- MyHumana portal/mobile app: Allows members to access digital ID cards, view claims status, check benefits usage and review prescription coverage.
- SmartSummary: Helps members review monthly healthcare spending, drug costs, preventive tips and cost-saving advice.
- PharmacyFinder: Enables members to locate nearby in-network pharmacies and manage prescriptions.
- Humana Community Navigator: Connects members to over 600,000 community resources, including housing support, utility services and transportation programs.
Human connection
Humana supplements digital tools with personal support channels:
- Humana Group Medicare Customer Care line: A dedicated phone support team for members.
- Humana Support Community: A forum for members to ask questions, discuss health topics and share tips.
- Online Chat Support: Provides quick help from representatives via the MyHumana portal.
To learn more, visit Humana Group
Medicare
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